Helios IT Solutions respects the privacy of visitors to our website and individuals who communicate with us regarding our services. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website, contact us, or interact with our services.
This policy applies to the Helios IT Solutions website and to personal information provided to us through our website, email, telephone, or other business communications relating to our services.
Depending on how you interact with Helios IT Solutions, we may collect information that you voluntarily provide to us, including your name, contact details, email address, telephone or mobile number, company or organisation name, business requirements, enquiries, and service-related information.
Where required for an engagement or transaction, we may also collect billing or business information. We may receive other information that you choose to provide when communicating with us.
When you visit our website, we may also receive limited technical information automatically, such as your IP address, browser type, operating system, device information, pages visited, referring pages, and approximate date and time of access. This information may be used for website operation, security, troubleshooting, performance monitoring, and understanding general website usage.
Helios IT Solutions may use information collected from you to respond to enquiries, understand your requirements, prepare quotations or proposals, provide requested services, communicate regarding ongoing work, and manage business relationships.
Information may also be used to maintain and improve our website and systems, prevent misuse or unauthorised access, address security issues, maintain appropriate business records, and comply with applicable legal, regulatory, accounting, or contractual requirements.
When you contact Helios IT Solutions through a contact form, email, telephone, or another communication channel, the information you provide may be used to respond to your enquiry and continue discussions relating to your requirements.
If your enquiry concerns a particular service, the information may be shared internally with the relevant personnel involved in handling that enquiry. Submitting an enquiry does not automatically make you a client of Helios IT Solutions or create a contractual relationship unless separately agreed.
Our website may use cookies or similar technologies where required for website functionality, security, performance, analytics, or other legitimate website purposes.
Cookies may help the website remember certain technical or browsing information and may also help us understand how visitors use the website. Third-party services used on the website may also place or access their own cookies or similar technologies in accordance with their respective policies.
You can generally control or restrict cookies through your web browser settings. Disabling certain cookies may affect the operation or functionality of parts of a website.
Helios IT Solutions may use third-party technology, hosting, communication, analytics, payment, advertising, security, or other service providers as part of operating our website and delivering our services.
Where such providers process information on our behalf, we expect them to use the information only for the purposes for which it is provided and to maintain appropriate safeguards, subject to the terms and conditions applicable to those services.
Third-party websites, platforms, applications, social media services, payment services, and other external services linked to or referenced from our website are governed by their own privacy policies and terms. Helios IT Solutions is not responsible for the privacy practices of independent third parties.
Where you provide your contact information in connection with an enquiry or business relationship, we may contact you regarding that enquiry, requested services, project discussions, or related business communications.
Where promotional or marketing communications are sent, an appropriate means of opting out will be provided where required by applicable law. Opting out of promotional communications will not prevent communications that are necessary for an existing service relationship, transaction, security matter, or other legitimate business purpose.
Helios IT Solutions does not sell personal information as a business practice. Information may be disclosed or shared where reasonably necessary for legitimate business purposes, including with authorised personnel, service providers, technology partners, hosting or infrastructure providers, payment or communication providers, and security or other operational service providers.
Information may also be disclosed where required to comply with applicable law, legal process, or a lawful governmental request, or where necessary to protect the rights, property, security, or legitimate interests of Helios IT Solutions, our clients, or others.
We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
Helios IT Solutions takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction. The nature of security measures may vary depending on the type of information, the systems involved, and the services being provided.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for maintaining legitimate business and transaction records, for providing ongoing services, or where retention is required or permitted by applicable law.
The appropriate retention period may vary depending on the nature of the information and the relationship between you and Helios IT Solutions. When information is no longer reasonably required and there is no legal or legitimate business reason to retain it, we may delete, anonymise, or otherwise dispose of it in accordance with our normal practices.
Depending on applicable law and the nature of the information we hold, you may have rights concerning your personal information, including the ability to request information about personal data held by us, request correction of inaccurate information, request deletion where applicable, withdraw consent where processing is based on consent, and raise a concern regarding the handling of your personal information.
Requests may be subject to reasonable verification and to limitations or exceptions provided under applicable law. To make a privacy-related request or raise a concern, please contact Helios IT Solutions using the contact details provided on our website.
Our website and services are intended primarily for businesses, professionals, organisations, and other users capable of entering into business or service-related communications. We do not knowingly seek to collect personal information from children for purposes unrelated to our services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that the matter can be reviewed and appropriate action can be taken.
Helios IT Solutions is based in India and may use technology and service providers whose systems or infrastructure may be located in India or other jurisdictions.
Where personal information is processed or stored outside India, the processing will be subject to applicable contractual, technical, organisational, and legal requirements as relevant to the circumstances.
Our website may contain links to third-party websites, services, social media platforms, or other external resources. These links are provided for information or service-related purposes.
Once you leave the Helios IT Solutions website, the privacy practices of the external website or service will apply. We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
Helios IT Solutions may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date. We encourage visitors to review this page periodically for any changes.
If you have questions about this Privacy Policy, wish to make a privacy-related request, or have a concern regarding the handling of your personal information, please contact Helios IT Solutions through the contact details provided on our website.
Helios IT Solutions
Website: www.heliositsolutions.com
Email: info@heliositsolutions.com
Last Updated: 6 November 2026
For privacy-related communications, please mention “Privacy” in the subject or message so that the request can be directed appropriately.
This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing privacy and protection of personal information.
For Helios IT Solutions' operations in India, this includes applicable provisions of Indian law relating to information technology and personal data protection, as amended or brought into force from time to time. Where applicable, the Digital Personal Data Protection Act, 2023 and associated rules will be considered in accordance with their commencement, applicability, and requirements.
Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be excluded under applicable law.